When a restaurant gets TOO popular and TOO busy the food and service will suffer. Large parties 8+ are always difficult. When they do screw up they should go out of their way to make it up to the party. Just deducting the charge for the meal NOT delivered is certainly not going to make the people happy! That is poor management. One unhappy person (let along 8) can loose them business from 8x???
Send a letter to the owner!
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