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Originally Posted by Steve & Deanna
First of all, mark on your calendar when your 'promotional period is up (usually a year). If I were you, I would call Comcast and ask them what promotion am I eligible for. If the rep says that you're not eligible for any, tell that person you need to speak to a supervisor. Here's an example (and I sort of got screwed on this one). I told them that the only important services I wanted were high speed internet, HD and DVR and On Demand. The package I received were those items and HBO and Streampix for $89/mo; but, then they tacked on charges for HD and DVR and a modem hence $120 range. Be very, very clear and ask them how much your package will cost you monthly. I do the same up north and down here and always get some sort of deal.
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Good advice. After the end of your promotion you can probably get a promotional upgrade of services and/or channels for a length of time. When that runs out and your bill suddenly skyrockets, tell them you want to cut way back on your package to save $ and they may offer you a better solution. Believe it or not, I got that advice from a Comcast rep 2 years ago. I'm tire of playing the game with them now and I'm getting Century Link "Prism."