[Carla B]

We got a TV antenna installed in the attic in February. Prior to that I called Comcast to tell them we were discontinuing our digital Economy cable, that we were getting our own antenna and didn't want cable any longer. They acted "distraught," but sold us on an internet/voice double play bundle that was cheaper than just internet alone.

My husband returned the XFinity equipment to the Leesburg office on Feb. 25. and got a receipt for it. When our March bill came we were astounded to find that they had removed our prior TV service as requested, but added Digital Economy TV, which was never discussed. What do they not understand about our notification that we were abandoning cable TV? So back to Leesburg we went to explain the error. We paid what we owed for internet/voice on the spot and the clerk said she would credit our account for the overcharge.

Now, however, our account is past due! The credit that was in process for the TV and noted on line, but never applied, has now disappeared. Do Comcast employees randomly pick a nonsensical retort to a complaint call off a playlist? Their response this evening to my complaint is that "returning equipment doesn't cancel the service...that requires a separate notice." What? How can we cancel something we never had in the first place and never knew about before we got billed?

I'm just happy I never signed up for automatic billing with Comcast.