If you do any social media, Facebook or Twitter I would do a post. Just state that you are being charged for services you do not get. In my experience I have gotten a pretty fast response for a more detailed explaination in a personal (facebook) or direct message (twitter). Those have lead to a resolution. I will say I have not had to deal with Comcast. But it seems that since social media is seen by so many the response is faster. Hope that helps.
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