I actually had to read this over twice to realize it was not from me. We had a similar incident with Comcast and like to never got it straightened out. They were charging us for a bundle we did not request then said they would send us a box to return the receiver in. Well, they sent the box alright, but it had one empty box in it as well as another receiver! We made a trip to Leesburg, returned the two receivers, were credited for them, however, the credit never made it to our account. My husband called several times and we kept being charged for two receivers. He had to get a little huffy with them but they finally agreed to refund the money they had charged us on our credit card. They would not refund it all at once even tho it was deducted from our card at one time. We have been getting it back monthly in deductions!!! Do not understand these people. Good Luck.
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