Wow. That is strange. My neighbor contacted them about 10 days ago to look at a problem with his lawn. They marked out the sod to remove. Yesterday they removed the bad sod and today they laid the new sod and rolled it smooth.
I've used them twice in the past for problems and they responded quickly. One time we even had to delay work because I was away and they rescheduled it and showed up on the new date without any reminder from me.
Despite what you have experienced, I would suggest giving them another call.
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"the difference between genius and stupidity is that genius has its limits."
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