If we have a bad experience we generally just keep it to ourselves, and decide whether or not we choose to go back.
On the other hand, if we have a GOOD experience we generally shout it from the rafters. Example: A week ago we went to Carrabba's off 27/441. We avoided the dinner rush by going early, and when asked if we wanted to sit at the tables near the bar, we said 'Sure. As it turned out, during Happy Hour (3-7P) Carrabba's give those seated at the bar tables half off on draft beer and wine, AND half off on appetizers! (WaHoo!!) We had the BEST calimari we've ever had ANYWHERE, then we shared an entree that we couldn't finish, although it was Very Good.
When I asked to speak to the manager our waiter was polite ... but obviously a little concerned (until I told him I wanted to put-in a Compliment, not a complaint). The manager came over and we chatted. When I told him the calimari was the best we'd EVER had, he just 'glowed, and promised to pass it on to the kitchen. It was pretty clear that having a customer actually COMPLIMENT good food and service was a bit of a rarity.
Best,
Casey&Mary
PS: We went back a couple days later, and yes, the calimari was as good as the first time.
PS2: And when sharing an entree, we Always make a point to 'tip as though we'd both ordered entree's (versus shared...). Economical is good; Cheap is Bad.
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