Quote:
Originally Posted by tigger_kitty
and MICHAEL the salon owner had his receptionist call and do the dirty work....he couldn't even handle it when I was there or do it himself. NICE!!!
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If Michael or the receptionist anticipated a poor reaction from a disgruntled client, it would be prudent to make a call to them at home rather than address it in the salon. As for the call coming in from the receptionist rather than Michael, it is a partnership between the two so it could have been either to make the call.