Quote:
Originally Posted by LeeM
I just got a letter from Comcast that my account had been reviewed and I was now going to be charged a HD Technology Fee and a Monthly Modem Rental.
Apparently the HD Technology Fee is new for everyone (so the customer rep said).
I did get the modem rental off the bill since I have owned my modem for years but every so often they try to bill me for it again.
When I called a message said I would be charged $5.99 for talking to a rep. But when I questioned the charge the rep said that was only if you paid your bill via the phone. So why the message - very confusing.
Check your bill!
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That's why I left Comcast. After months of trying to recoup modem rental charges (never did get most of the erroneous charge, I just gave up) on my customer owned modem, it took them only 2 months later to send me a letter saying that after reviewing my acct they would start charging me for a rental modem. Banging your head against the wall continuously is less painful than dealing with Comcast.