[Happinow]

By stating that she used this company before implies that she was satisfied or else she wouldn't have hired them again. I would certainly call the manager or the owner of the company and let them know what happened. If it's a reputable company, they will make it right.

We had an issue about 3 months ago with a company, a very well known company. We had used them before so we knew that they did good work. However, on this particular job they did for us it was very unsatisfactory. It looked worse after they completed the job than it did before they started. So we called the company and asked a supervisor to come and look at the job preformed. He did and agreed that the work was unacceptable. The next day the crew was back and redid the work. The job turned out great and we were happy. I've just called them back for another job we would like to have done. Reputable companies always stand by their work.