The question that hasn't been answered is... is your house is less than a year old, and if so, have you contacted Home Warranty about the problem?
I know they want you to try to work it out yourselves first, but when we kept being stalled by the slider people about scratched windows, we finally called HW and said Look, we tried. Now you need to take over.
They did, and the problem was fixed.
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It's harder to hate close up.
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