I've been to both Phillips and Deluca. I also had a recall notice and called Phillips. They would not give me an appointment, but told me to come in anytime, and my car would be serviced on a first come, first serve basis. The recall would take 90 minutes, but they could not tell me how long I would have to wait before they would start the work. Then I called Deluca. They gave me an appointment time at my convenience. I was in the waiting room exactly 90 minutes, and you can get a manicure while you wait. Next year when they open their new showroom they will also offer massages.
I have been driving for 50 years. First time ever a car dealership would not give an actual appointment time, so if it works for the rest of the country, why not Leesburg? It is more then time spent in the waiting room. It is the management's attitude of how to treat their customer. Of course I know repairs could take longer then expected, but I could be waiting at Phillips for hours before they even start the actual repair.
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