Quote:
Originally Posted by TomOB
CFrance, you don't quote my OP and you weren't there. To all of you that love Sakuras, go and enjoy. I will not be back. When my wife was served her wine I figured that my drink was coming next. She served several tables drinks before I got my drink and then she asked for our order and then switched menus. I did indicate that we were ready to order when we ordered our drinks and she ran away before we could order. I explained this to the manager and was treated poorly. I am saying that we will not be back after being treated the way we were treated. I will not go back and I have told plenty of people of our experience and they will not go there. The majority of people responding to this thread agree with me. Bad management and bad service = out of business soon. Even if we had sat at a table and ordered water, if they took so much time serving it would it make a difference?
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No, I wasn't there, nor have I ever been to Sakura, either location, so I am not dissing you. Just trying to clarify what I thought was some confusion in your explanation of what happened. I thought I had politely asked my question. Sorry if I offended you. I do believe they should have erred on the side of customer service, but if as another poster suggested the kitchen had shut down the lunch and started up the dinner, there might have been some reason. However, your further explanation explains it all. It's hard to believe they couldn't have accommodated you if they really cared about customer service.