[dbussone]

Originally Posted by lovsthosebigdogs

We too had a very bad time with Floormasters. Alex was my salesman and he and I went back and forth for weeks where I had a really hard time getting him to return my calls. Then after it was finally finished and I picked tile and they gave me a price the owner decided not to install the floor after all. I was trying to get the floors put in before I moved down and I gave my property management person full authority to get the floors installed. I looked at samples, chose a floor with her help and spoke to Alex and the owner of Floormaster. I had agreed to sign papers saying I wouldn't sue if I wasn't happy with the choice after it was installed but still they refused to install my floor. Next they said I had to fly down to Fl from PA for 20 minutes to choose the tile in person and signing a release wasn't enough for them. I agreed reluctantly, but then they said that 20 minutes wasn't enough, I had to fly down for 4 days while they installed the floor. It just kept getting worse. I would have been fine with this policy if they hadn't agreed to do the job without me there at the end of February and strung me along until the beginning of May and THEN told me they would only do it with conditions. This is not a reputable way to do business. I felt that everything I agreed to just made them up the ante for what they wanted me to do next. If they didn't want to do the job and wanted me to back out, they should have just said no to the job in the beginning. Instead it left me with very bad feelings and no contractor to get my tile floors installed on short notice (my property manager found someone to do it last minute, thankfully). I normally do not like to complain publicly about a company, but I think they earned this one.

I'm truly sorry you had to endure this experience. Fortunately ours was much better.