[Bonanza]

Originally Posted by Erijo

Dear Bonanza, You MUST write a letter to the CEO of the hospital. A situation where a patient has chest pain and is not taken right away is is WRONG! Take names, date and time of arrival, as many details as you can and put this in your letter! Address the letter to the CEO,(google his name). I am a nurse (not working at present) and I am telling you, if you want a response, write to him/her. CC a copy to the head of the ER and the Director of Nursing. Nothing will improve if as patients we don't report it. Of course, this goes for the times we receive good care and are happy with the care. Letters should be written than also. I am glad you're OK, but write that letter.

You are absolutely correct.

If a business or service does not operate the way a customer (or patient, in this case) feels it should,
nothing will ever change unless it is brought to the attention of the owner/manager/CEO, etc.

I agree with you whole-heartedly.