Jeff Laws was our builder. We bought in October of last year but couldn't do the builder walk through because right after purchasing our home my husband had major health problems. We finally got back down to TV and I called the warranty office. They called the builder and he called me within 24 hours. We just had our walk through with Mr. Laws this past week, a full eight months after purchase. We had a few issues, nothing major, and some even purely cosmetic. I found Mr. Laws exceptionally personable and more than willing to take care of all the items on our punch list.