Keep all your paperwork when returning equipment. I fought with Comcast for almost a year over a modem they say they never got when we moved from Colorado to Illinois. We were still Comcast customers but then you had to start over. Why would we keep a $30.00 modem when we are paying them $200.00 a month for our services. Pretty sure we we're trying to steal it! I did not have the receipt for it but I fought it over and over and finally convinced them we didn't have it. I truly was at the point of just paying for it. Just one of oh so many stories.
|