[Sunshine Shelly]

I need a reality check please! Our house is south of 466A and when we built the house, we contracted with Brighthouse for cable, Internet, and phone service. I have no issues with Brighthouse service but I have comcast in MD and want to switch service to comcast in FL (at least I'd understand the remote). I've called Comcast at least 5 times, I've signed up for service via their website, and I just called to confirm installation for this coming Thursday to be told that they cancelled the installation order because I have to walk in to the Leesburg location, show them the deed to our house to prove it's ours, and then they can provide service! Is this really what is takes to get Comcast service in TV? Does anyone have a better way to get installation? I'm at a loss! Thanks for the help!