Dear TB, did you pay by credit card? If so call the customer service on the back of the card. Tell them what happened. Explain you did not get what you paid for with your card, perhaps they can help you get a credit on your card. It happened to me once, I called the credit card company and told me that I was entitled to a refund on my card for not receiving what I paid for. The credit card company was going after the merchant and believe me, that is not what the merchant wants. Good Luck TB. Hope this can be resolved.
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