At one point in time (11/2012), this person's name and number were given (thanks to the the POA for printing this info) for any Villager to call if having trouble with Comcast. I don't know if it's still current, but you could give it a try.
Ms. Debbie Brainard, Area VP for Operations
Debbie_Brainard@cable.comcast.com
904-256-1800