Graciegirl: I understand, we have another person who has the same type of home as we do, OC shingles identified as defective, OC will provide shingles but not labor. I guess they found they could abuse some owners and get away with
it? What a terrible Company. I honestly believe The Villages Warranty Dept is just as bad by "hiding" the defect from the Owner's until it was too late to do anything. Why would The Warranty Dept tell you NOT TO CALL OC knowing you had one of their bad roofs. It only makes sense if it was an attempt to keep the problem low key in order not to impact the reputation of the quality of the homes in The Villages and/or to protect some relationship with OC? The major Corporation which I worked for had a policy that it was just as important to protect against even the image of wrong doing as wrong doing. This fails both tests.
