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I contracted M & M Landscaping to remove a 10-15 foot Queen Palm and replace it with a 10-15 foot Sable Palm in early November 2013. The crew arrived, cut the Queen Palm down, dug out the root ball, and replaced it with a Sable Palm. During the removal process, they cut through two irrigation lines. No problem, the crew fixed the lines and complete the planting of the new palm. Megan provided me with a receipt stating that the palm had a one year replacement guarantee. All is good!
Within three months the palm started to show signs that it was dying. The trunk developed a large soft, mushy spot on one side. I contacted Megan and her response was “she’ll take care of it.” She never showed up. I contacted her several more times and she gave me numerous excuses as to why the palm was not replaced. Excuses included; the nursery arborist said the palm was not dying and wanted to wait and see. After several more phone calls, Megan agreed to come out with the arborist to look at the palm. Neither Megan nor the arborist showed up.
I continued to call Megan - getting one excuse after another. On the phone, she said she would take care of the situation, but she never showed up. It’s been 8 months now, the palm is dead, in fact, on July 12, 2014, it broke in half by the wind. Calls to Megan go unanswered. When I call her, I find that her voice mailbox is full and I can’t even leave her a message. The last contact I had with Megan was made only because I called her from a phone that she didn’t recognize. I called her, couldn’t leave a message because her voicemail box was full, and she later called back on the phone number I called her on. I caught her off guard, and again, “I’ll take care of it” was her response.
I now have the trunk of a dead Sable Palm in my yard. Where are you Megan?
I have filed a claim with BBB, but I didn't want this to happen to anyone else.