I can top this. When my father-in-law passed away up in MA my husband called to cancel his Comcast service. They said only the person who ordered it could cancel it. Ray explained that he died and that would not be possible. They said that was the only way the service could be cancelled because it was their policy. My husband went up the corporate ladder and finally got someone to agree to cancel the service as long as we provided a death certificate. Unbelievable!
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