I also had a terrible time with Century Link/Direct TV installation in April 2012 when we first moved here. I ordered TV, internet and phone while we were still up North to be installed the week after we were scheduled to arrive in TV. On installation day a CL truck showed up within the scheduled window. A man got out of the truck, walked around our house, checked one of the utility boxes in the back yard, got back in his truck and drove away. When he didn't return, I called CL and was told the installer would be back within the hour. He never showed so I called again and was told there was some problem with the service in our new area and rescheduled the installation for 2 weeks later. The next day a Direct TV installer showed up to hook up the TV. I went back in the house and make a cup of coffee before going back outside to discover that he had mounted a dish on my roof! I was expecting all services to come through the phone line as our friends who were already here told me. Since the dish was already up there, I decided to give it a try. I had also ordered an additional TV jack to be installed where I wanted the TV, but the Direct TV guy said he couldn't do that and CL would have to put in the extra jack. A week later I called CL and confirmed the phone install for the following week. On the install day I called CL again to get a time and was told 8a to 5p. He never showed. I called CL again and was told there was a scheduling contract and he would be there tomorrow. The next day he actually showed up but said he couldn't do the install because the Direct TV installer had run the dish cable through the phone box on the side of our house. The phone installer was really understanding and I removed the offending TV cable so that I could get phone and internet service. So everything is now installed and all is well. Right? No! The Direct TV was terrible. I could only record 2 programs ( at that time ) and could not watch a 3rd at the same time. Also, it sometimes took 10 to 15 seconds to switch to a different channel. No surfing here! Before a month had passed I cancelled Direct TV and got Prism. The Prism install went great and I am very happy with it. So here is some advice for anyone getting these services installed. 1) Don't put a dish on your roof!! I spoke with a representative of the Home Warranty Department and he told me that a dish on your roof voids your roof warranty. I removed the dish myself and had the original roof installer repair my roof to restore my warranty. 2) If you have a CL problem, go to their office in Rolling Acres and talk to someone in person. When you call CL's customer service you get someone different and in a different state each time you call. The CL people in Rolling Acres are nice and I always got results right away. 3) Avoid Direct TV. Their customer service woman outright lied to me. I called them to have the dish removed from my roof. They installed it, I did not approve it, and finally she said she placed an order for the removal and gave me a date. When I called the day prior I was told there was no order in their system and they never do that anyway. This whole mess cost me $500 so be warned.
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