Thanks, everyone, for your comments and suggestions.
I did contact CenturyLink again last night by chat. Their Customer Service agent was not able to tell me why the installer did not show up. He asked if I wanted to elevate my complaint to the Escalation Team. I did so. After hearing the team leader's many guesses, he was still not able to give me the real reason. He leaned toward the installer having an installation emergency. What could that be? He also said that if the installer were with another customer, he would not answer calls from the dispatcher. Really? He also said that perhaps the installer did not call to tell me he would be late because he could have been up a pole, under a house, etc. Again, really?????
I haven't decided on another provider yet, but it won't be CenturyLink.....not after those explanations or excuses.
Again, thank you!
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