Quote:
Originally Posted by facs50
I haven't decided on another provider yet, but it won't be CenturyLink.....not after those explanations or excuses.
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I stayed in all day yesterday for the CenturyLink repairman. They gave me a window of "8am to 7pm" - they didn't even narrow it down to the morning or the afternoon - but even then he failed to show.
I knew the problem with outside with them, not my modem or computer, but I also knew from past experience that they would use any excuse just to leave without doing anything, so I wanted to be here. Of course, when he finally did arrive - gone noon today - the first thing he wanted to check was my set-up. He picked up my modem and said, in a disparaging tone, "oh, one that you've bought". I felt like telling him that only a fool would pay $5 a month to CenturyLink for one of their modems when buying one pays for itself in under a year, but decided to bite my tongue. He then looked at the wire leading from the modem to the telephone jack, which is some distance away, and made a suitably disparaging noise about that, too. Then he actually decided to test the signal, of which there was none - as I had already told them.
Finding nothing, he relented and went outside to look at their end of things. I don't know what he did - reset a trip switch probably - but he was back in five minutes and it was all working again.
Amazing, if he'd done that first he would have been all done in five minutes rather than having me hang around all day yesterday and half of today, and then take half an hour to check out things that were working okay.
Sadly, I have no choice other than CenturyLink and Comcast here - and I have heard nothing good about Comcast, either.