Quote:
Originally Posted by tuccillo
Most customer service organizations are eager for feedback - let them know of your experience.
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I shall do.
I am amazed at the different approaches to customer service between the various tech companies.
I used to have DirecTV and to get it "off vacation" I just called a toll-free number, said a few words to the automated system, and seconds later the TV channels sprang to life.
With CenturyLink it is like getting teeth pulled - and while they have you on the phone they take every opportunity to try to sell more services to you.
A shame because whoever they were before CenturyLink took them over had a great website where you could go on or off vacation at the click of a mouse.
So the technology is out there - it just depends how hard for you the companies want to make it to go on or off vacation.