I agree with the previous post, and get professional help with this problem. I am sorry that you are having so much trouble. I had a Toshiba that I forgot the passwords, and I was able to find the magic jumper to reset the password to nothing, and restore operation without any passwords, by the way I found this on YOUTUBE, try going to youtube, and type in lost password windows 8.1 or lost password on brand X PC and see what you get.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV.
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