Called Comcast last week to cancel service. Customer Retention Department handled call. Service Rep did his best to change my mind but told him it was too late and that I already had new service from someone else. He tried to convince me that all of my problems were due to the fact that all of the coax cables needed to be changed out in our home for the X1 system to work properly. First I explained that all of the wiring was just installed (new home, prewired during construction) and second, that the system was installed by Comcast techs. Sounds like they will stop at nothing to convince you to give them another chance. I finally explained very nicely that the wiring had nothing to do with what I considered their poor service, i.e. three calls to tech support with promised to return calls within 24 hours. Still waiting.........
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