this attitude by any company is what germinates when there is no suitable/comparable competition. And their position is protected by law.
If it was not for the fact that satellite reception is interupted by weather I would switch in a minute. I know all the statistics of down time which on an individual basis are meaningless. When you need the communication capability the most is when it is interupted. During prolonged raining, hurricane, tropical storm outer or inner bands that can go on for days IS a problem (for me) in FL.
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