Did you pay with a credit card? If so, dispute the charge. If you paid via check, take them to small claims.
Quote:
Originally Posted by alp8858
I had a bad experience with DGD. I called them to fix a broken chain on my garage door. They did fix it. The serviceman then convinced me to take a maintenance contract on the door for one year.
Three months later they called and made an appt. to do the first maintenance.
I changed plans to be there when he comes. 30 minutes before he is due, I get a call that he can't make it that day. We set another date for him to come.
I wait for him until another phone tells me he is too busy with another job to make it. These calls are coming from a women in their office. We make another date.
Meanwhile, I have changed plans to be available for him.
The morning he is due....you got it, the women calls and says THE TRUCK broke down and he can't make it again!
I refused to make another appt and be made a fool of. So I ask to cancel the maintenance contract and send me my money back.
I was told by this woman that she would talk to her manager about the refund.
A few days later she called to make an appointment for service!
I told her no more chances. I have had it. Now just send my money back!
She said her PLANT MANAGER told her to tell me " that's not their policy"?
I asked to speak to him and was denied.
So, now I am not getting my $275 back, nor am I getting my Garage serviced.
I just thought I'd let you know how I was dealt with. Good Luck to anyone else who employs DISCOUNT GARAGE DOORS!!!!!
Al P
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