Bought a King Koil mattress from them during their 4th of July sale. Mattress was of good quality, price was right, salesperson was very helpful and pleasant. HOWEVER..that's where the fun ended. They did not deliver as promised. When they didn't show up I raised purple hell on the phone with their "Customer Service" rep who told me they couldn't make good on their delivery promise because it would "inconvenience" another customer. I took my show on the road the next morning and went to the store and repeated my performance with the store manager. To her credit, the manager did give us some money off our bill for the inconvenience and promised that they would indeed have the mattress at our home the next day. It was delivered as promised. HOWEVER..we had been told that they would take away our old mattress. The delivery drivers refused to take it. I called the store manager on the phone while they were there, and she hemmed & hawed about how if the mattress isn't "pristine" then they wouldn't take it. How "pristine" is a 10 year old mattress? My temper again went into over-drive and this time she gave me the number of a man who would take it away. Said it would cost me $40. She took another $40 off our bill to cover the cost of the mattress removal.
The mattress is a good one. I hope it lasts as long as the last one we replaced. BUT..we will NEVER-EVER-NEVER darken the door of a City Furniture store again!
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