Quote:
Originally Posted by Bonnevie
ok, so I haven't even had them a year.....today notified my bill will be about $10 more than previous. Called Comcast...had a pleasant rep but she told me that they did an audit of accounts and noticed I wasn't paying the HD technology fee....but good news they were not going to back bill me, just bill me from now on. Or I could turn in my HDTV DVR to a standard one and not get HD. This is ridiculous when you can get HD over the air....I was quoted a price for everything and now they add a new fee...then they tried to get me to buy their security system...told them my dogs do that and I don't have to worry about them adding on more fees (well maybe a treat now and then)
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Oh, no, another Comcast thread.
If you've gotten by for almost a year without paying the HD fee, consider yourself fortunate. We have 2 HDs and pay about $7.99/mo.for EACH. You're right--they don't tell you about that when you sign up for their deals (the price of which also don't include all kinds of fees and taxes).
Here where I live in PA, it is clearly a monopoly--zero competition. In TV, at least there are other options.
If you own your own modem and/or router, be sure to watch your bills since rental costs may show up out of the blue. When you call to dispute, they apologize and take it off. If you don't notice it, you pay. But...how did it get on there in the first place? They can tell by looking at your account what equipment is customer owned.
FWIW, Comcast here and Comcast in FL are like two entirely different companies. It would be so nice to be able to turn off here and turn on in FL in one easy call, but forget about it. If you think one Comcast account is bad, try having two.
I will say that their technology has improved over the years and is superb. Sadly, poor customer service and ever-rising costs continue.