Quote:
Originally Posted by casita37
Same situation happened to me last month. I haven't gotten this month's bill yet, so I don't know if I'll have a late fee. Every month, when the bill arrives, I take a deep breath before opening. It's always a different amount (higher) and wrong. I have to call just about every month. This last time, I just deducted to overage (again) after I got "disconnected" from customer service. I hate them, but the installation fee was high and I just hate to disconnect and start up with a new company, who may, or may not, be any better...
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If you have the opportunity to switch to Bright House, jump at it. There is no connection fee, and their customer service is superior. I'm in my fourth year with them and have never had a billing issue.
Two times in four years they had a system wide failure that was resolved in a few hours, but that has been my only service interruption.
I started out paying $80 per month for cable, internet and phone with unlimited long distance. That monthly charge has increased by $10 per month each year, until now paying $120 per month.
Unfortunately, BH is only available is areas south of CR466A from what I understand. I do not work for BH or have any connection, other than being a very satisfied customer.