Quote:
Originally Posted by PennBF
Casita37: This is exactly what Comcast counts on. God knows I have spent alot of years not changing because of the disruption it makes to our lives. It took what I think was allegedly close to fraud to cause me to leave and I am very happy that I finally took the right step. Comcast counts on customers being reluctand to change and they have made it an art to know how far to stretch them. It is no wonder they were voted the 2nd worst customer service company in the nation. Pretty much says it all.  |
Got my bill today, and yep....late fee!! Also still at the higher rate. The rep I talked with today didn't even offer to do anything except waive the late fee. I told her I would be looking elsewhere and she basically said "fine".
Said there was nothing noted in my account about credits, even though I told her the reps names and numbers. She said they didn't make a note, so as far as she was concerned, it never happened.....my words, not hers.
You know, they say you need to get negative people out of your life.....bye-bye Comcast! Will be reading all threads about this before Aug. 25, when my month runs out.