Chad here from the marketplace support team. Thanks for sharing these experiences. Here on the support team we want buyers and sellers to have successful and satisfactory experiences. You can feel free to report any bad actors to
info@panjo.com we track all the reports and if someone is habitually unresponsive, they don't deserve to use the marketplace.
This being the summer, it isn't uncommon for buyers and sellers to be traveling and for there to be some delays in response.
As a seller, you can protect yourself from disappearing buyers. Use the integrated payment processing. When a seller circumvents the integrated payment processing the seller opens herself to this and other issues. If a buyer puts down money, you know you have a completed transaction.
As a buyer, look for listings with a Buy Now button with a "Payment secured by PayPal" badge beneath. You don't have to pay with PayPal. You can use most any credit or debit card. (Get some points!) If the seller disappears on you, you are guaranteed to get a full refund.
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