I have used the Pet Villas for years and have always hd nothing but quality service from them. My dogs love it there! Just a question, did you talk to them about it, did you ask for a refund? Did you try to let them make it right for you easy to slam a place after one visit then run and not give them a chance. Sorry though you had this experience. But I know The Pet Villas will always bend over backwards to make things right.
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