We had a similar situation with our cat, apparently there was a misunderstanding when we told the groomer to shave her butt (she is a long hair), came in (mobile groomer) looking like a poodle................. Took about 3 months for hair to grow back. While I think we will use the groomer again, we will have them repeat the instruction back to us before the cat go to the trailer.
Since from the sound of the thread it appears there was some confusion, I would suggest a follow-up call to the groomer, and a discussion about a refund or significant credit for future visit, if they offer a suitable explanation.
PS our cat was so annoyed, that she avoided us for about 1 week, and did not speak for about 2 weeks..............
Back to normal now, and ordering us slaves around.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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