I also had a similar experience with the Village Pet Villas. However I immediately went back with my pet along with my vet bill, and asked then how could they make me a happy customer. They refunded me the full groom, PLUS paid my entire vet bill, and asked that I give them another chance. I have gone back, explained exactly what I wanted done and have been very happy. I will say that I questioned why my pet was dropped off around 8am, and at times stayed until later in the afternoon. They explained that the first one in was the first one out. However if on occasion I needed my pet earlier, they have worked with me. I know you were furious, as I was, but have you called and asked what they can do to make you happy? I know they can't put the hair back on, but we all make mistakes, and deserve an opportunity to make it right.
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