Villages Healthcare Specialty Physicians
Contacted a specialist's office today, (wife has been a patient of Dr. Steepy for several years) because of concern that she had developed another urinary tract infection. Was informed that since this doctor was now part of the Villages Healthcare System and no longer part of USF Specialty Care Physicians after closing her Villages Gynecology office last year, even though she is still at same location, wife would have to be set up as a new patient and I was connected to intake specialist. Our insurance was acceptable (Medicare and United Healthcare) but earliest available date for a "new patient" was September 15th or 5 weeks from now. Explained that she had been a patient of Dr. Steepy for years and it was about reoccurrence of a possible infection that could be verified by lab and treated with antibiotic only to be told a "new patient" appointment was necessary but would not be available for 5 weeks.
There has got to be a better way to transition patients when only the name on the building changes.
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