I also use Express Scripts as part of Tricare/Military. Since the merge with Medco a while ago, the web site is a real pain. Slow, difficult to maneuver. You really need to stay on top of things with Express Scripts...getting new prescriptions into the system can be a challenge, but once you do, things move pretty smoothly. I have found the phone support to be the better option when there is a problem, they're pretty good at making things work.
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