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Originally Posted by dotti105
Because there is no Costco close by, we joined Sam 's. We decided to have a positive attitude and were anxious to check them out and get used to the store, layout, stock etc.
it hasn't been a positive experience so far.
The day we joined, it took over 45 minutes at the customer service desk. Their system did not recognize the 32163 zip code. Huh??? The registers froze up and 2 managers needed to reset the registers and the line behind us grew and grew. The managers finally found a "work around" by entering another Villages zip code.
We thought the hard part was over. So we grabbed a cart and started shopping. Their inventory does not compare to Costco, but we stocked up on some things we needed and headed to the registers.
2 registers open. Seriously??? Lines were 8-10 people deep. We waited in line tag teamed each other in the line and got our ritual hot dog and coke. Long shopping trip, a bit frustrating but any store can have a bad day, right?
We survived that first trip and headed back last night for another shopping trip. This might be our last.
We got there about 6:30pm. It wasn't crowded. Guess Friday evening at Sam's is not a popular time. Good for us, we thought! Loaded up our cart and headed to the registers again.
I swear it was an instant replay, slow motion play by play. 2 registers open. Managers solving problems on each. No movement for over 20 minutes. I headed to the snack bar to order our ritual shopping hot dogs. They were out of hot dogs. (What? Can you repeat that? I'm sure I heard you incorrectly!)
I reported back to hubby still shifting his weight from knee to knee in line. NO MOVEMENT! No apologies or explanations, no extra help called to open additional registers.
After a total of 30 minutes in line we walked out.
Is this store always a disaster? Are they poorly managed? Computer/registers out of date?
I don't think we will even bother going there again. It was so frustrating both times!
We expect crowds and possible delays at big box stores. But this has been unacceptable. What is really concerning is that this is the slow season.
I think we will be scheduling trips to Altamonte Springs. We have never had such poor service at Costco. Sam's just made a really bad impression! Is this normal??
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We were at Sam's yesterday evening. A storm had caused the computer systems to go down. When they came back up they weren't recognizing the "plus" members cards and we weren't getting the added discount on advertised items. That is what the managers were trying to help the cashiers figure out.
I felt so sorry for our cashier. She was visibly shaking. I didn't know what was happening. We told her to relax that it wasn't her fault and did our best to help her calm down. We joked and told her that we weren't in a hurry. She said she had chosen this job and she wasn't blaming anyone but she'd been living in a rural area of the Ocala National Forest and wasn't use to a lot of people. In her mind, she said, she understood people didn't want to wait in line and she could watch their faces and by the time they got to her...some were really mean to her and took waiting personally...but she needs the job.
I'm going to try to remember her the next time I'm in a hurry and waiting in a line, getting impatient and getting that look on my face. It can be frustrating.