I used to go to Sam's regularly, but now only go for big-ticket items where the savings are substantial. On my last "regular" trip to Sam's, I needed EVOO. They had an abundance of ginormous bottles, but only 1 smaller bottle and I took that one. I did not realize that part of the barcode sticker was torn. The bottle wouldn't scan, so the checker sent a runner to get the barcode. I told the runner that there were no more bottles on the shelf and they would have to scan the shelf tag. The runner returned with a barcode written on a scrap piece of paper, but it scanned at the price for the ginormous bottle. When I told the checker that was the wrong price, she said I had 2 choices - pay the higher price or not buy the EVOO at all because she couldn't let me "tie up her line." I decided then that I would pay the higher price and go immediately to CS to complain - not about the higher price but about the checker's attitude. While waiting for the CS manager, I discovered that the checker had removed another item from my cart - a food item that sells at a "2 for" price. I had only wanted 1, and when the checker told me that I had to buy 2 I told her just to scan the 1 item twice. Instead, she just took it upon herself to remove it completely without even telling me.
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