We have been without TV service for a week now due to the worst technical people I have ever encountered. Centurylink was to install Prism, internet and phone service. The technician arrived about 1 hour late and pretty much set us up for failure just by the way he talked. Said he needed to check the signal at the box a few houses away. Came back and said it was too weak and he could not make the installation. He re-scheduled us for the next Saturday (8-30-14) at 1:00pm. Needless to say, no one showed up although their support group told me they would be happy to re-schedule 09-06-14. The technician said he was here and we weren't home so he left a note on the door with his phone number to call him (this is what he told Centurylink). We were home the entire day and nothing was left on our door. Centurylink is using outside contractors for installation and they are doing what they want irregardless of the customers. I have signed up with Comcast for the same services and the price is a wash compared to Prism. We also will have 50mps internet as compared to 10mps from Centurylink.
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