I've heard of doctor's who are retiring (for any reason) sending out letters to their patients (former and present) to inform them of their leaving the practice. With this they also would say "If you want your records, let us know and you can come pick them up"! Maybe even a notice in the newspaper if that isn't a convenient process for them would suffice as well.
I agree that to find out in an abrupt way (such as not getting through with a phone call) or through "social media" or "word of mouth" isn't a professional way of conducting a business.
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