We purchased in 3/14 and called Munn's Sales and Service that did the install. IF I understood correctly, the condensing unit, air handler, and thermostat are covered for LABOR only for 5 years. This was a service contract purchased by the builder after the first year of coverage. To keep the warranty in place you must have an annual maintenance check.
What I failed to ask, was the coverage by the manufacturer. We've had heat pumps installed and we were given a warranty by the manufacturer of 5 years for some parts and 10 for other parts. We then purchase an extended warranty for the labor. We'll be in the area in October and this is a question we have for Munns.
I would call the company that installed the units for specific coverage. We've found with new construction (not just The Villages) you get heat pumps that are a few years behind the latest technology. You would think the unit should last longer, but then have to ask yourself how much am I spending on maintaining and inefficiency? Is it wiser to replace? But, your first step may be best to call the company that installed the unit and the information should be with closing papers/warranty if new construction or on the side of the unit.
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