[Halibut]

This is the epitome of a first world problem and is by no means a rant, but it does make me wonder why companies who provide good customer support are so rare.

I had a coupon for 30% off CVS, so being a sucker for deals that prompt me to spend money that I otherwise would have, I went online and carefully ordered a selection of household items and toiletries that added up to $50. Free shipping only comes with orders of $49+. Yay for stocking up on razor blades at a good price.

Two days later I got an apologetic email from CVS saying my order wasn't processed correctly due to a glitch on their end and asking me to please resubmit. Well, okay guys. But if I can log into my account and plainly see a full list of items contained on the original order, I don't know why you are unable to reprocess it yourself.

But here's the catch. One of the items was $20, which made up the bulk of my $49 minimum purchase for free shipping, right? CVS somehow had managed to already ship that, despite "losing" my order. I asked them if I would still get free shipping even if the remainder of my order no longer qualified. No, they replied. My new order wouldn't meet the minimum. I asked if would still get 30% off. No, they replied. I had already used my coupon.

I mean, honestly. They had a few chances to make up for their error and keep me as a satisfied customer, but even the smallest gesture was apparently beyond them, constrained as they were by their automated systems and no authority to override.