I do the puzzles every day and hated the new format. So, I sent comments to the paper, to which they responded. They tweaked it a bit, and I complained (politely) again. I was thrilled to see the puzzle page back in a user-friendly format. I sent a thank you email, and got a response saying they appreciated the input. So, if you don't like it, let them know - they were very responsive to my suggestions.
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