So sorry you and your parents had this experience. I know what it can be like. When my dad was still with us, I was always trying to anticipate ahead of things to make him more comfortable and was always soooo appreciative when someone gave us assistance. Its hard enough to not make the parent feel like they are a burden and when no one pays attention and offers assistance, its so frustrating.
BTW, that McD's is always sooo busy, not that I ever go in, but when passing by I can see the amount of cars there. Sometimes it might be less stressful to drive a little distance to assure it will be a nicer experience.
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Bronx ♫ Los Angeles ♫ Hadley, Sept. 08 and then the beautiful village of Mallory Square 2014 ♫
A true friend is someone who thinks that you are a good egg even though he knows that you are slightly cracked." 
(For those who know me) I consider ON TIME to be when I get there.....
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