We moved into our CYV in April and reported a similar problem to Warranty. They had the landscaper come out to look at it. I had asked that the entire lawn be properly rolled and their excuse was that the roller would not fit through the gates in the back yard. I explained to them that this was their problem and I did not care what steps they took but I wanted the yard leveled without all the low spots. The next week they came out and hand spread topsoil in all the low areas. It looked bad for 7-10 days but after that the grass grew through and now everything looks good. Do not accept the excuses and remember the squeaky wheel gets the grease!
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